Frequently Asked Questions

• I can't get into the website to place an order, so how do I get a Username and Password?
• Do you only sell Bamboo?
• Then, how come the name “Bamboo Pipeline?”
• What is your delivery lead time?
• How does your pricing compare with other nurseries?
• What geographies do you currently service?
• How can I pay for my purchases?
• What if I need an item that is not listed on your website?
• How much does shipping cost?
• What is your minimum delivery amount?
• Do I always have to order via your website?
• Who are your suppliers?
• I forgot my password, how can I get on the website?

I can't get into the website to place an order, so how do I get a Username and Password?

Call our office at (888) 288-1619 and ask to speak with an Account Specialist. Outside of regular office hours, you can also go to our "Not Registered? ? Click Here" button on the left-hand side of each webpage to submit a request form. Our Account Specialist will discuss the range of products and services we offer and help determine how we can best service your needs. You will be given a Username and Password so that you can access our on-line catalog and begin placing orders.

Do you only sell Bamboo?

Definitely not; by working daily with hundreds of growers, Bamboo Pipeline is the broadest supplier of all kinds of green goods in the United States; Specimen trees down through groundcover and everything in between. We also supply other materials for your landscape project such as irrigation and outdoor lighting.

Then, how come the name “Bamboo Pipeline?”

Long story. But in short, Bamboo Pipeline represents the most innovative combination of both green goods supply and distribution: Bamboo symbolizes trustworthiness, strength, flexibility and resilience; Pipeline symbolizes a system through which something is conducted, especially as a means of supply.

What is your delivery lead time?

In most cases, we can deliver within 24 hours of receipt of an order. 80% of orders are filled within 72 hours.

How does your pricing compare with other nurseries?

When you factor in the total costs of buying including: delivery charges (we don?t charge them), searching for hard to find items (we supply everything), quality issues and returns (we are the highest quality supplier in the market) etc., the ?landed? or total cost of a Bamboo Pipeline product should be less expensive than your nursery alternatives.

What geographies do you currently service?

Currently, Bamboo Pipeline serves nearly all of California daily and most of Nevada within 72 hours of receipt of an order. We also will deliver to other points in the Western United States by arrangement.

How can I pay for my purchases?

Bamboo Pipeline serves landscape professionals who require a range of payment options. We accept Visa, MasterCard, American Express and Discover cards. We also provide C.O.D. (Collect on Delivery) terms. For those with excellent credit history, open Bamboo Pipeline accounts are available.

What if I need an item that is not listed on your website?

If an item is not listed on our website, you may identify your needs in the Special Instructions section of your order (or call us directly). The Special Instructions section provides space so that you can provide as much detail about the item as is necessary. Assuming the item is available in the marketplace, we will deliver with the balance of your order. In some unusual cases, you will receive a call from one of our Buyer Specialists to discuss the range of options available to you for a particularly rare or hard to supply item.

How much does shipping cost?

On most items, there is no additional charge for shipping. Items tagged with the “crane” icon may be subject to special handling charges. Sod deliveries less than 1,000 square feet will have shipping charges. Additional freight charges may also apply to deliveries outside of our typically served geographies or where special pest inspection and spray charges are applicable. For deliveries to more remote locations (i.e. Nevada, San Luis Obispo area, Central Valley or Imperial County), a modest additional delivery charge will apply. A $75 delivery fee will be applied to shipments less than $750 within our major delivery markets in both Southern and Northern California.

What is your minimum delivery amount?

We currently do not have a minimum order requirement for delivery.

Do I always have to order via your website?

No. We also accept phone and fax orders. You can also email inquiries and orders to sales@bamboopipeline.com. However, you will automatically receive a 2% Internet Discount for all orders placed via the website.

Who are your suppliers?

Bamboo Pipeline has arrangements with over 600 growers and suppliers throughout the West so that we can deliver "Market Best" plant material and other landscape accessories directly to you.

I forgot my password, how can I get on the website?

In the "My Account" section of the website, you will locate the link "I Forgot My Password" in the left-side navigation bar – click here to retrieve your password by submitting either your username or email address. You can also call our office (888-288-1619) and speak with an Account Specialist to retrieve your username and password.