Help and Assistance With Your Order

• Canceling an Order
• Changing an Order
• Returning an Item
• Scheduling a Delivery
• Rescheduling a Delivery
• Delivery Hours

Canceling an Order

To cancel your order, please call our office (888-288-1619) and speak with one of our Account Specialists.

Changing an Order

If you want to add items to your order, you can use the website to create a new order or you can call our office. If you need to delete items, change item quantities, or require other changes, please call our office and speak with one of our Account Specialists.

Returning an Item

If you determine that you want to return an item at time of delivery, simply inform our Driver Service Representative. If you determine that you want to return an item after the delivery has been made, please contact our office and speak with an Account Specialist within 24 hours of the delivery.

Scheduling a Delivery

All orders placed on the website require a delivery date. We make every effort to meet your delivery requirements and, if requested, can typically deliver within 24 hours on weekdays (excluding a few holidays) assuming the items are available in the market. Whenever possible, we encourage scheduling your delivery a few days in advance.

The delivery time for your order will be based on the following:

• Time we received your order: We make every effort to deliver your order within 24 hours when requested.
• Special instructions included on the order: You may indicate a specific delivery time by using the Special Instructions box on the order.
• Delivery schedule: If your delivery time is flexible, delivery time will be set when the delivery truck is routed for the next day of deliveries.

Rescheduling a Delivery

If you need to reschedule a delivery, please call our office and speak with one of our Account Specialists.

Delivery Hours

Most deliveries are made in residential neighborhoods so we try to limit our deliveries to the hours between 7 a.m. and 6 p.m. Monday through Friday. On an exception basis, we can arrange for special day and time deliveries. Call our office and speak with an Account Specialist if you have any special requirements.