In order to start a New Project, simply search for the first plant on your list using the search bar at the top of the website. Once you have found the correct plant and selected the correct container size, you will then be given the option to add this plant to a new quote or an existing quote. If you select "New Quote", you will need to fill out all of the relevant job information related to that project. This gives you the ability to work on more than one list at a time. There is another way to create a quote, by using the shopping cart feature. You can add a complete list of plants to your shopping cart. This will give you the ability to easily view the list as you add plants in the shopping cart, and add notes to the plants when applicable. Once you have completed your list in the cart, you can save the entire cart as a new quote, which is an option you will find at the bottom of the list on the shopping cart page.

The quotes for your account are stored in the "My Quotes" section, which is a link that can be found at the top of our webpage. Orders for your account are stored within the Account Dashboard, which can be found by selecting the "My Account" tab at the top of the page. From there, you will need to select the "My Orders" link on the left side of this page. This will enable you to keep track of your projects – whether they are quotes or current/past orders.

The Favorites section of our website enables you to select items from the on-line catalog that you use most often and allows you to save them in a Favorites list. By creating a Favorites list, you can save time searching for items and entering quantities when creating future estimates and orders. To add to an existing Favorites list, start a new project, add items as desired, and then save this new list to the Favorites list you wish to append.

The Account Info section of our website enables you to view your account information including your contact and website access info. If this information needs to be updated, please call 805-764-2600 or email the Bamboo Pipeline offices at sales@bamboopipeline.com.

If you are already a registered customer, click Sign In at the top right corner of the home page, and enter your user name & password. If you need to set up a user name and password, click "Forgot Password" and follow the prompts. If you are a landscape professional and would like to become a registered Bamboo Pipeline customer, please call our office at 805-764-2600.

In most cases, we can deliver within 4-6 days of receipt of an order.

When you factor in the total costs of buying including: delivery charges, searching for hard to find items, quality issues and returns (we are the highest quality supplier in the market) etc., the total cost of a Bamboo Pipeline product should be less expensive than your nursery alternatives.

Currently, Bamboo Pipeline serves nearly all of California within 4-6 days of an order. 

Bamboo Pipeline serves landscape professionals who require a range of payment options. We accept Visa, MasterCard, American Express and Discover cards. We also provide C.O.D. (Collect on Delivery) terms. For those with excellent credit history, we offer Net 10th terms. If you are interested in establishing terms, please ask an Account Specialist to send over our Credit Application.

If an item is not listed on our website, you may identify your needs in the Special Instructions section of your order (or call us directly). The Special Instructions section provides space so that you can provide as much detail about the item as is necessary. Assuming the item is available in the marketplace, we will deliver with the balance of your order. In some unusual cases, you will receive a call from one of our Account Specialists to discuss the range of options available to you for a particularly rare or hard to supply item.

A $150 flat rate delivery fee will be applied on all orders. Items tagged with the "crane" icon may be subject to special handling charges. Sod deliveries less than 1,000 square feet will have shipping charges. Additional freight charges may also apply to deliveries outside of our typically served geographies or where special pest inspection and spray charges are applicable. For deliveries to more remote locations (i.e. San Luis Obispo area, Central Valley or Imperial County), additional fees will apply.

We have a minimum order requirement of $500 per delivery.

Effective March 10th, 2022 Bamboo Pipeline will be including a $50 "Fuel Offset" charge to all orders to help us manage the extreme volatility in fuel prices.

Bamboo Pipeline has arrangements with over 600 growers and suppliers throughout the West so that we can deliver "Market Best" plant material and other landscape accessories directly to you.

In the "My Account" section located at the top of the home page, click the "Forgot Your Password" link to reset your password.