Welcome to the Help / FAQ Pages
Help and Assistance With the Website
If you are already a registered customer, click "Sign In" at the top right corner of the home page, and enter your user name & password. If you need to set up a user name and password, click "Forgot Password" and follow the prompts. If you are a landscape professional and would like to become a registered Bamboo Pipeline customer, please call our office at 888-288-1619.
In order to start a New Project, simply search for the first plant on your list using the search bar at the top of the website. Once you have found the correct plant and selected the correct container size, you will then be given the option to add this plant to a new quote or an existing quote. If you select "New Quote", you will need to fill out all of the relevant job information related to that project. This gives you the ability to work on more than one list at a time. There is another way to create a quote, by using the shopping cart feature. You can add a complete list of plants to your shopping cart. This will give you the ability to easily view the list as you add plants in the shopping cart, and add notes to the plants when applicable. Once you have completed your list in the cart, you can save the entire cart as a new quote, which is an option you will find at the bottom of the list on the shopping cart page.
The quotes for your account are stored in the "My Quotes" section, which is a link that can be found at the top of our webpage. Orders for your account are stored within the Account Dashboard, which can be found by selecting the "My Account" tab at the top of the page. From there, you will need to select the "My Orders" link on the left side of this page. This will enable you to keep track of your projects – whether they are quotes or current/past orders.
- My Quotes - This section lists all of your Quotes. On this page, you have the ability to edit a quote, duplicate a quote and send a quote to your client via our Greenlinks feature. You can also select individual items or all of the items and create an order. If desired, you have the option to contact Bamboo Pipeline to re-price expired estimates.
- My Orders - This section lists orders that are in process or have been shipped. By clicking on the View Order, you can view or print the order details.
The Favorites section of our website enables you to select items from the on-line catalog that you use most often and allows you to save them in a Favorites list. By creating a Favorites list, you can save time searching for items and entering quantities when creating future estimates and orders. To add to an existing Favorites list, start a new project, add items as desired, and then save this new list to the Favorites list you wish to append.
Help and Assistance With Your Order
To cancel your order, please call our office 888-288-1619 and speak with one of our Account Specialists. Restock fees may apply.
If you need to delete items, change item quantities, or require other changes, please call our office and speak with one of our Account Specialists at 888-288-1619. Restock fees may apply.
If you determine that you want to return an item at time of delivery, simply inform our Driver Service Representative. If you determine that you want to return an item after the delivery has been made, please contact our office and speak with an Account Specialist within 24 hours of the delivery. Restock fees may apply.
All orders placed on the website require a delivery date. We make every effort to meet your delivery requirements and, if requested, can typically deliver within 24 hours on weekdays (excluding a few holidays) assuming the items are available in the market. Whenever possible, we encourage scheduling your delivery a few days in advance. The delivery time for your order will be based on the following:
- Time we received your order: We make every effort to deliver your order within 24 hours when requested.
- Special instructions included on the order: You may indicate a specific delivery time by using the Special Instructions box on the order.
- Delivery schedule: If your delivery time is flexible, delivery time will be set when the delivery truck is routed for the next day of deliveries.
We will do our best to accommodate delivery time requests.
If you need to reschedule a delivery, please call our office and speak with one of our Account Specialists.
Most deliveries are made in residential neighborhoods so we try to limit our deliveries to the hours between 7 a.m. and 6 p.m. Monday through Friday. On an exception basis, we can arrange for special day and time deliveries. Call our office and speak with an Account Specialist if you have any special requirements.
Frequently Asked Questions
If you are already a registered customer, click Sign In at the top right corner of the home page, and enter your user name & password. If you need to set up a user name and password, click "Forgot Password" and follow the prompts. If you are a landscape professional and would like to become a registered Bamboo Pipeline customer, please call our office at 888-288-1619.
Definitely not; by working daily with hundreds of growers, Bamboo Pipeline is the broadest supplier of all kinds of green goods in the United States; Specimen trees down through groundcover and everything in between. We also supply other materials for your landscape project such as irrigation and outdoor lighting.
Long story. But in short, Bamboo Pipeline represents the most innovative combination of both green goods supply and distribution: Bamboo symbolizes trustworthiness, strength, flexibility and resilience; Pipeline symbolizes a system through which something is conducted, especially as a means of supply.
In most cases, we can deliver within 24 hours of receipt of an order. 80% of orders are filled within 72 hours.
When you factor in the total costs of buying including: delivery charges, searching for hard to find items, quality issues and returns (we are the highest quality supplier in the market) etc., the total cost of a Bamboo Pipeline product should be less expensive than your nursery alternatives.
Currently, Bamboo Pipeline serves nearly all of California daily and most of Nevada within 72 hours of receipt of an order. We also will deliver to other points in the Western United States by arrangement.
Bamboo Pipeline serves landscape professionals who require a range of payment options. We accept Visa, MasterCard, American Express and Discover cards. We also provide C.O.D. (Collect on Delivery) terms. For those with excellent credit history, we offer Net 10th terms. If you are interested in establishing terms, please ask an Account Specialist to send over our Credit Application.
If an item is not listed on our website, you may identify your needs in the Special Instructions section of your order (or call us directly). The Special Instructions section provides space so that you can provide as much detail about the item as is necessary. Assuming the item is available in the marketplace, we will deliver with the balance of your order. In some unusual cases, you will receive a call from one of our Account Specialists to discuss the range of options available to you for a particularly rare or hard to supply item.
A $85 delivery fee will be applied to shipments less than $500 within our major delivery markets in both Southern and Northern California. On most items, there is no additional charge for shipping. Items tagged with the "crane" icon may be subject to special handling charges. Sod deliveries less than 1,000 square feet will have shipping charges. Additional freight charges may also apply to deliveries outside of our typically served geographies or where special pest inspection and spray charges are applicable. For deliveries to more remote locations (i.e. Nevada, San Luis Obispo area, Central Valley or Imperial County), a modest additional delivery charge will apply.
We currently do not have a minimum order requirement for delivery.
Bamboo Pipeline offers free shipping for orders over $500. All of our competition imposes much higher freight and delivery charges to each order, typically as a percentage of the value of your order. What this means: As your order goes up in value, your delivery charges grow with the value of your order! Not at Bamboo Pipeline! Our delivery charges are flat rate!
Effective November 28, 2019, Bamboo Pipeline will be including a flat $25 "Fuel Offset" charge to all orders to help us manage the extreme volatility in fuel prices. This offset will also allow us to continue to offer free delivery for orders over $500. Please ask your sales specialist for any questions related to this charge. This charge will represent less than 1% in additional costs to the majority of our orders.
No. We also accept phone and fax orders. You can also email inquiries and orders to firstname.lastname@example.org. However, you will automatically receive an Internet Discount for all orders placed via the website.
Bamboo Pipeline has arrangements with over 600 growers and suppliers throughout the West so that we can deliver "Market Best" plant material and other landscape accessories directly to you.
In the "My Account" section located at the top of the home page, click the "Forgot Your Password" link to reset your password.