If you are already a registered customer, click "Sign In" at the top right corner of the home page, and enter your user name & password. If you need to set up a user name and password, click "Forgot Password" and follow the prompts. If you are a landscape professional and would like to become a registered Plants Express customer, please call our office at 888-288-1619.
The Favorites section of our website enables you to select items from the on-line catalog that you use most often and allows you to save them in a Favorites list. By creating a Favorites list, you can save time searching for items and entering quantities when creating future estimates and orders. To add to an existing Favorites list, start a new project, add items as desired, and then save this new list to the Favorites list you wish to append.
The Account Info section of our website enables you to view your account information including your contact and website access info. If this information needs to be updated, please call 888-288-1619 or email the Plants Express offices at wholesale@plantsexpress.com.
If you need to delete items, change item quantities, or require other changes, please call our office and speak with one of our Account Specialists at 805-764-2600. Restock fees may apply.
If you determine that you want to return an item at time of delivery, simply inform our Driver Service Representative. If you determine that you want to return an item after the delivery has been made, please contact our office and speak with an Account Specialist within 24 hours of the delivery.Restock fees may apply.
All orders placed on the website require a delivery date. We make every effort to meet your delivery requirements and, if requested, can typically deliver within 3-5 days on weekdays (excluding a few holidays) assuming the items are available in the market. Whenever possible, we encourage scheduling your delivery a few days in advance. The delivery time for your order will be based on the following:
- Time we received your order: We make every effort to deliver your order within 4-5 days when requested.
- Special instructions included on the order: You may indicate a specific delivery time by using the Special Instructions box on the order.
- Delivery schedule: If your delivery time is flexible, delivery time will be set when the delivery truck is routed for the next day of deliveries.
We will do our best to accommodate delivery time requests.
If you need to reschedule a delivery, please call our office and speak with one of our Account Specialists.
Most deliveries are made in residential neighborhoods so we try to limit our deliveries to the hours between 7 a.m. and 6 p.m. Monday through Friday. On an exception basis, we can arrange for special day and time deliveries. Call our office and speak with an Account Specialist if you have any special requirements.
If you are already a registered customer, click Sign In at the top right corner of the home page, and enter your user name & password. If you need to set up a user name and password, click "Forgot Password" and follow the prompts. If you are a landscape professional and would like to become a registeredPlants Express customer, please call our office at 805-764-2600.
In most cases, we can deliver within 4-5 days of receipt of an order.
Currently, Plants Express serves California within 4-5 days of an order.
Plants Express serves landscape professionals who require a range of payment options. We accept Visa, MasterCard, American Express and Discover cards. We also provide C.O.D. (Collect on Delivery) terms. For those with excellent credit history, we offer Net 10th terms. If you are interested in establishing terms, please ask an Account Specialist to send over our Credit Application. Please note acceptance of terms will occur after several initial transactions via credit card take place. Once a relationship is established, we will determine terms on a case-by-case basis.
If an item is not listed on our website, you may identify your needs in the Special Instructions section of your order (or call us directly). The Special Instructions section provides space so that you can provide as much detail about the item as is necessary. Assuming the item is available in the marketplace, we will deliver with the balance of your order. In some unusual cases, you will receive a call from one of our Account Specialists to discuss the range of options available to you for a particularly rare or hard to supply item.
A $150 flat rate delivery fee will be applied on all orders. Additional freight charges may also apply to deliveries outside of our typically served geographies or where special pest inspection and spray charges are applicable. For deliveries to more remote locations (i.e. San Luis Obispo area, Central Valley or Imperial County), additional fees will apply.
We have a minimum order requirement of $500 plus delivery fees.
Effective March 10th, 2022. Plants Express will be including a $50 "Fuel Offset" charge to all orders to help us manage the extreme volatility in fuel prices.
No. We also accept phone and fax orders. You can also email inquiries and orders to wholesale@plantsexpress.com. However, you will automatically receive an Internet Discount for all orders placed via the website.
Plants Express has arrangements with over 600 growers and suppliers throughout the West so that we can deliver "Market Best" plant material and other landscape accessories directly to you.
In the "My Account" section located at the top of the home page, click the "Forgot Your Password" link to reset your password.